Quality Management Policy
The objective of Naubro Kerb Pty Ltd is to provide quality services to meet all client satisfaction, contractual and regulatory requirements.
The objectives which underpin this policy are:
- To develop a full understanding of the needs of our clients;
- To work in close co-operation with clients, suppliers and sub-contractors to provide the quality work and service; and
- To develop the potential of our personnel and subcontractors to ensure they are all capable of undertaking work required in a safe and responsible manner, in accordance with the organisation’s WHS and Environmental policies.
The achievement of these policy aims involves all personnel and subcontractors, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.
Naubro Kerb Pty Ltd is fully committed to delivering the objectives of this quality policy statement within all its activities and work undertaken by the organisation.
Naubro Kerb Pty Ltd has implemented a management structure that is based on the quality and commitment of its professional and experienced management and construction personnel.
Our Director has a responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved.
We are continually developing the organisation’s operation and upgrading of systems, and invest heavily in staff training.
Naubro Kerb Pty Ltd’s approach is to listen to our clients and to openly discuss the individual requirements of every contract, thus ensuring that our clients remain fully satisfied with our service delivery.
Naubro Kerb Pty Ltd’s management and supervisory personnel have the authority to make decisions within the scope of their responsibilities, and are charged with working in accordance with the documented procedures.
In order for Naubo Kerb Pty Ltd to achieve the objectives of this policy, all personnel and subcontractors must understand client needs, and be responsible and accountable for the quality of their work.